Talent Nexus · Hire Right

Position: Hotel Manager
Location: Juja
Salary: 150- 250K

Our client is a startup hotel located in Juja focused on delivering exceptional guest experiences with a modern approach. They are building from the ground up and looking for a dynamic, resourceful, and well experienced Hotel Manager to lead operations and help shape their identity.

Role summary:

The Hotel Manager will oversee all aspects of the day-to-day operations, including guest services, staff management, budgeting, vendor coordination, and regulatory compliance. This is a hands-on leadership role requiring strategic thinking, operational excellence and the ability to thrive in a fast-paced, evolving startup environment.

Key Responsibilities:

Startup & Brand Development:

Support and lead pre-opening activities, including setup of systems, vendor negotiations, and teams onboarding
Contribute to the development of the hotel's brand identity and culture and help shape policies, SOPs, and the long-term strategy of the hotel

Compliance & Safety:

Ensure adherence and compliance to local laws, safety standards, and hospitality regulations and maintain property security, cleanliness, and hygiene protocols
Conduct regular audits and inspections to ensure high levels of cleanliness, maintenance, and service delivery.

Operational & Strategic Leadership:

Oversee all hotel departments including front desk, housekeeping, food & beverage, maintenance and guest services
Manage daily operations to ensure quality and efficiency
Ensure seamless coordination among departments to deliver exceptional guest experience and operational efficiency.
Monitor daily performance and make improvements where need be to meet or exceed hotel standards
Provide hands-on leadership and direction to department heads and staff.
Lead recruitment, training, and development of hotel staff to build a high-performing team.
Set performance objectives, monitor progress, and provide regular feedback and coaching.

Financial Oversight:

Assist in developing, managing and monitoring budgets as well as financial plans to ensure profitability
Monitor revenue and expenses
Oversee inventory and procurement
Implement cost control measures and ensure adherence to financial targets.
Analyze financial reports and provide regular updates to the directors on the hotel’s performance.

Guest Experience:

Ensure high levels of guest satisfaction and experience while maintaining high service levels
Resolve guest complaints and issues promptly and professionally
Implement guest service initiatives and monitor performance through reviews and guest feedback platforms.

Desired Skills & Qualifications

Degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration or equivalent. Professional certifications and significant leadership experience in the hospitality industry will also be an added advantage.
Atleast 8 years proven experience in the hospitality industry, with at least 3 in senior management or similar leadership role in Hotel Management
Proven experience in starting or assisting with the setup of a new hotel or hospitality project.
Financial acumen, including experience in budgeting, forecasting, and cost control.
Strong understanding of hotel operations, including front-of-house and back-of-house functions as well as guest services
Excellent leadership, communication, organizational and problem-solving skills
Hands-on mentality, ability to “connect the dots” and willingness to "wear many hats"
Familiarity with PMS, POS, and reservation systems

If this describes you and you meet the outlined qualifications and skills, please submit your application on/before Tuesday 14th October 2025.

N.B: Only shortlisted candidates will be contacted.

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